Available courses

    High Performance Teams (Non-remote Work ers) Workshop

     

    High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals.

    With our High Performance Teams (Non -remote Workers) workshop, your participants will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!

     

    Workshop Objectives:

    ·         Understand the benefits of high performance teams

    ·         Address challenges

    ·         Conduct effective meetings

    ·         Be able to see the big picture

    ·         Work collaboratively

    Adequately praise team members

    Creative Problem Solving Workshop

    In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

    The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

     

    Workshop Objectives:

    ·         Understand problems and the creative problem solving process

    ·         Indentify types of information to gather and key questions to ask in problem solving

    ·         Identify the importance of defining a problem correctly

    ·         Identify and use four different problem definition tools

    ·         Write concrete problem statements

    ·         Use basic brainstorming tools to generate ideas for solutions

    ·         Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

    ·         Perform a final analysis to select a solution

    ·         http://corporatetrainingmaterials.com/images/s00014.gifUnderstand the roles that fact and intuition play in selecting a solution

    ·         Understand the need to refine the shortlist and redefine it

    ·         Understand how to identify the tasks and resources necessary to implement solutions

    ·         Evaluate and adapt solutions to reality


    Facilitation Skills Workshop

    Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.


    The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.


    Workshop Objectives:

    • Define facilitation and identify its purpose and benefits.
    • Clarify the role and focus of a facilitator.
    • Differentiate between process and content in the context of a group discussion.
    • Provide tips in choosing and preparing for facilitation.
    • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
    • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
    • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
    • Define what interventions are, when they are appropriate and how to implement them.


    Employee Motivation Workshop

    When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.


    The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.


    Workshop Objectives:

    • Defining motivation, an employer’s role in it and how the employee can play a part

    • Identifying the importance of Employee Motivation

    • Identifying methods of Employee Motivation

    • Describing the theories which pertain to Employee Motivation – with particular reference to psychology

    • Identifying personality types and how they fit into a plan for Employee Motivation.

    • Setting clear and defined goals.

    • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.


    Developing New Managers

    Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

    With our Developing New Managers workshop, your participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

     

    Workshop Objectives:

    ·         Discuss strategies for developing new managers

    ·         Understand the importance of defining a clear management track

    ·         Determine core roles and competencies for managers

    ·         Understand the importance of continuous development for managers

    ·         Apply the principles of manager development to your own organization


    Change Management Workshop

    Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.


    The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.


    Workshop Objectives:

    • List the steps necessary for preparing a change strategy and building support for the change

    • Describe the WIFM – the individual motivators for change

    • Use needed components to develop a change management and communications plans, and to list implementation strategies

    • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction

    • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits

    • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies

    • Use strategies for aligning people with a change, appealing to emotions and facts

    • Describe the importance of resiliency and flexibility in the context of change.


    How to Become a More Likeable Boss Workshop


    Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop.

    With our How to Become a More Likeable Boss workshop, your participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.


    Workshop Objectives:

    • Understand how to develop leadership qualities

    • Know how to delegate effectively

    • Choose inspirational and engaging tasks for yourself and others

    • Use wisdom and understanding to lead others

    • Identify the roles of your team

    • Learn how to trust others and earn their trust.


    Coaching and Mentoring Workshop

    You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?


    The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.


    Workshop Objectives:

    • Define coaching, mentoring and the GROW model.
    • Identify and set appropriate goals using the SMART technique of goal setting.
    • Identify the steps necessary in defining the current state or reality of your employee’s situation.
    • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
    • Identify the benefits of building and fostering trust with your employee.
    • Identify the steps in giving effective feedback while maintaining trust.
    • Identify and overcoming common obstacles.
    • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
    • Identify the difference between mentoring and coaching.


    Women in Leadership Workshop

    In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed.  In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.


    With the Women in Leadership workshop, your participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.

    Workshop Objectives

    ·         Discuss the leadership gap between men and women

    ·         Learn about women in various powerful positions

    ·         Discuss different traits associated with women in management

    ·         Understand the different barriers facing women in leadership positions

    ·         Learn about the benefits of having women in the workforce


    Virtual Team Building and Management Workshop

     

    There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment. 

    With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.

     

    Workshop Objectives:

    ·         Know the keys to establishing a virtual team

    ·         Learn how to hold effective meetings and group sessions

    ·         Learn effective ways to communicate with team members

    ·         Use tools to build trust and confidence among employees

    ·         Know how to handle poor performing employees

    • Know how to manage a virtual team during any project

    Team Building For Managers

    Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.

    With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be. Through this workshop, your participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams.



    Workshop Objectives:

    • ·         Discuss the benefits of team work
    •  
    • ·         Understand the importance of intentionally fostering teamwork
    •  
    • ·         Determine strategies your organization can take to build teams
    •  
    • ·         Understand the benefits of games and social activities in building a team
    •  
    • ·         Apply the principles of team building to your own organization


    Teamwork & Team Building Workshop

    For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. 

    The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.


    Workshop Objectives: 

    ·         Describe the concept of a team, and its factors for success

    ·         Explain the four phases of the Tuckman team development model and define their characteristics

    ·         List the three types of teams

    ·         Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)

    ·         Discuss the uses,  benefits and disadvantages of various team-building activities

    ·         Describe several team-building activities that you can use, and in what settings

    ·         Follow strategies for setting and leading team meetings

    ·         Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems

    ·         List actions to do -- and those to avoid -- when encouraging teamwork


    Performance Management Workshop

    Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management. 

    When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

    Workshop Objectives:

    •  Define performance management.
    • Understand how performance management works and the tools to make it work.
    • Learn the three phases of project management and how to assess it.
    • Discuss effective goal-setting.
    • Learn how to give feedback on performance management.
    • Identify Kolb’s Learning Cycle.
    • Recognize the importance of motivation.
    • Develop a performance journal and performance plan.

    Middle Manager Workshop

    Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals. 

    It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

    Workshop Objectives:

     

    ·         Define management.

    ·         Understand ethics in the workplace.

    ·         Manage information and make decisions.

    ·         Be familiar with the control process.

    ·         Use organizational strategies to facilitate change.

    ·         Create structures and processes to manage teams.

    ·         Manage as a leader.


    Meeting Management Workshop

    This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting.

    The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.


    Workshop Objectives:

    • Planning and Preparing
    • Identifying the Participants
    • How to choose the time and place 
    • How to create the agenda
    • How to set up the meeting space 
    • How to incorporate your electronic options
    • Meeting Roles and Responsibilities
    • Use an agenda
    • Chairing a Meeting
    • How to deal with disruptions
    • How to professionally deal with personality conflicts
    • How to take minutes 
    • How to make the most of your meeting using games, activities and prizes

    Manager Management Workshop

    With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

    Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

    Workshop Objectives:

     

    • Welcome and orientate new managers
    • Learn ways to successfully coach and mentor
    • Learn ways to measure and evaluate performance
    • How to handle complications
    • Communicate between employees and their managers

    Leadership & Influence Workshop

    They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

    Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.


    Workshop Objectives:

    ·         Define “leadership”

    ·         Explain the Great Man Theory

    ·         Explain the Trait Theory

    ·         Understand Transformational Leadership

    ·         Understand the people you lead and how to adapt your leadership styles

    ·         Explain leading by Directing

    ·         Explain leading by Participating

    ·         Explain leading by Delegating

    ·         Kouzes and Posner

    ·         Conduct a personal inventory

    ·         Create an action plan

    Establish personal goals


    Attention Management Skills Workshop

    A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.

    Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.

     

    Workshop Objectives:

    ·         Define and understand attention management.

    ·         Identify different types of attention.

    ·         Create strategies for goals and SMART goals.

    ·         Be familiar with methods that focus attention.

    ·         Put an end to procrastination.

    ·         Learn how to prioritize time.

    ·         Increased productivity

    ·         Increased job satisfaction


    Delivering Constructive Criticism Workshop

    Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

    Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

    Workshop Objectives:

    ·         Understand when feedback should take place

    ·         Learn how to prepare and plan to deliver constructive criticism

    ·         Determine the appropriate atmosphere in which it should take place

    ·         Identify the proper steps to be taken during the session

    ·         Know how emotions and certain actions can negatively impact the effects of the session

    ·         Recognize the importance of setting goals and the method used to set them

    ·         Uncover the best techniques for following up with the employee after the session


    Business Ethics Skills Workshop

    A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

    A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

     

    Workshop Objectives:

     

    • Define and understand ethics.
    • Understand the benefits of ethics.
    • Create strategies to implement ethics at work.
    • Recognize social and business responsibility.
    • Identify ethical and unethical behavior.
    • Learn how to make ethical decisions and lead with integrity.

    Emotional Intelligence Workshop

    Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

    As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

    Workshop Objectives:

     

    • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
    • Understand, use and manage your emotions.
    • Verbally communicate with others.
    • Successfully communicate with others in a non-verbal manner.
    • Identify the benefits of emotional intelligence.
    • Relate emotional intelligence to the workplace.
    • Balance optimism and pessimism.

    For more information or to reserve your spot in this workshop, please contact:

    <Your Contact Information>

    Effectively impact others

    Goal Setting and Getting Things Done

    Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This workshop will provide the knowledge and skills for your participants to complete more tasks and get things done.

    Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.


    Workshop Objectives:

    • Overcome procrastination

    • Manage time effectively

    • Accomplish important tasks

    • Self-motivate

    • Create SMART goals



    Assertiveness & Self Confidence Workshop

    Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.

    The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them.

     

    Workshop Objectives:

    ·         Define assertiveness and self-confidence, and list the four styles of communication

    ·          Describe the types of negative thinking, and how one can overcome negative thoughts

    ·         Explain the difference between listening and hearing.

    ·         Define the importance of goal setting, and practice setting SMART goals for assertive behavior

    ·         Utilize methodologies for understanding your worth -- and the use of positive self-talk

    ·         List reasons why a pleasing appearance and body language are critical for creating a strong first impression

    ·         Practice sending positive communications phrased as “I-Messages”

    Practice strategies for gaining positive outcomes in difficult interpersonal situations


     



     

    10 Soft Skills You Need Workshop

    The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. 

    With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

     

    Workshop Objectives:

    ·         Discuss how soft skills are important to success in the workplace

    ·         Understand the 10 key soft skills everyone should have

    ·         Use soft skills to relate more effectively to others in the workplace

    ·         Understand how to use soft skills to communicate, problem-solve, and resolve conflict

    ·         Apply soft skills to specific situations

    Time Management Workshop

    Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. 

    The Time Management workshop will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

     


    Workshop Objectives: 

    ·         Plan and prioritize each day’s activities in a more efficient, productive manner

    ·         Overcome procrastination quickly and easily

    ·         Handle crises effectively and quickly

    ·         Organize your workspace and workflow to make better use of time

    ·         Delegate more efficiently

    ·         Use rituals to make your life run smoother

    ·         Plan meetings more appropriately and effectively


    Work-Life Balance Workshop

    Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise. 

    With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.

    Workshop Objectives:

     

    • Explain the benefits of work life balance.
    • Recognize the signs of an unbalanced life.
    • Identify employer resources for a balanced lifestyle.
    • Improve time management and goal setting.
      • Use the most effective work methods for you.
      • Create balance at work and at home.
      • Manage stress.

    Negotiation Skills Workshop

    Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

    The Negotiation Skills workshop will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

    Workshop Objectives:

    ·         Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating

    ·         Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA

    ·         Lay the groundwork for negotiation

    ·         Identify what information to share and what to keep to yourself

    ·         Understand basic bargaining techniques

    ·         Apply strategies for identifying mutual gain

    ·         http://corporatetrainingmaterials.com/images/s00030.gifUnderstand how to reach consensus and set the terms of agreement

    ·         Deal with personal attacks and other difficult issues

    ·         Use the negotiating process to solve everyday problems

    ·         Negotiate on behalf of someone else


    Office Politics for Managers Workshop

    You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. 

    Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

    Workshop Objectives:

     

    • Understand the purpose and benefits of office politics.
    • Setting boundaries and ground rules for new employees.
    • Learn to interact and influence among colleagues.
    • Learn how to manage various personality types in the office.
    • Determine how to gain support and effectively network.
    • Recognize how you are a part of a group and how you function.

    Organizational Skills Workshop

    Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills. 

    Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.

    Workshop Objectives:

     

    • Examine current habits and routines that are not organized
    • Learn to prioritize your time schedule and daily tasks
    • Determine ways of storing information and supplies
    • Learn to organize personal and work space
    • Learn to resist procrastination
    • Make plans to stay organized in the future

    Presentation Skills Workshop

    Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Your participants will be provided a strong set of skills that will complement their current presentation skill set. 

    The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.


    Workshop Objectives:

    ·         Perform a needs analysis and prepare an outline

    ·         Select presentation delivery methods

    ·         Practice verbal and non-verbal communication skills

    ·         Knock down nervousness

    ·         Develop and use flip charts with color

    ·         Create targeted PowerPoint presentations

    ·         Utilize white boarding for reinforcement

    ·         Describe how video and audio enhance a presentation and list criteria for determining what types to use

    ·         Enrich the learning experience with humor, questions, and discussion.


    Interpersonal Skills Workshop

    We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

    The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.


    Workshop Objectives:

    • Understand the difference between hearing and listening
    • Know some ways to improve the verbal skills of asking questions and communicating with power.
    • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
    • Identify the skills needed in starting a conversation.
    • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
    • Understand how seeing the other side can improve skills in influencing other people.
    • Understand how the use of facts and emotions can help bring people to your side.
    • Identify ways of sharing one’s opinions constructively.
    • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
    • Learn tips in making an impact through powerful first impressions.

    Stress Management Workshop

    Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop. 

    The Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.


    Workshop Objectives: 

    ·         Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

    ·         Understand what lifestyle elements you can change to reduce stress

    ·         Use routines to reduce stress

    ·         Use environmental and physical relaxation techniques

    ·         Better cope with major events

    ·         Use a stress log to identify stressors and create a plan to reduce or eliminate them


    Motivating Your Sales Team Workshop

    Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives. 

    Motivating Your Sales Team will help your participants create the right motivating environment that will shape and develop their sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

    Workshop Objectives

    ·         Discuss how to create a motivational environment

    ·         Understand the importance of communication and training in motivating sales teams

    ·         Determine steps your organization can take to motivate sales team members

    ·         Understand the benefits of tailoring motivation to individual employees

    ·         Apply the principles of fostering a motivational environment to your own organization


    Overcoming Sales Objections Workshop

    Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit. 

    Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

    Workshop Objectives:

     

    • Understand the factors that contribute to customer objections.
    • Define different objections.
    • Recognize different strategies to overcome objections.
    • Identify the real objections.
    • Find points of interest.
    • Learn how to deflate objections and close the sale

    Prospecting and Lead Generation Workshop

    Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop. 

    With our Prospecting and Lead Generation workshop, your participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.

    Workshop Objectives

     

    ·         Identify prospects

    ·         Implement both traditional and new marketing methods

    ·         Use the pipeline effectively

    ·         Educate customers

    ·         Track activity and make adjustments as needed




    Sales Fundametals Workshop

    Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

    The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.

    Workshop Objectives:

    ·         Understand the language of sales

    ·         Prepare for a sales opportunity

    ·         Begin the discussion on the right foot

    ·         Make an effective pitch

    ·         Handle objections

    ·         Follow up on sales

    ·         Set sales goals

    ·         Manage sales data

    ·         Use a prospect board





    Handling a Challenging Customer

    Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

    With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

     

    Workshop Objectives:

    ·         Cultivate a positive attitude

     

    ·         Manage internal and external stress

     

    ·         Develop abilities to listen actively and empathize

     

    ·         Build a rapport with customers in person and over the phone

     

    ·         Understand the diverse challenges posed by customers

     

    ·         Develop strategies to adapt to challenging circumstances


    Customer Service Workshop

    Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

    The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.


    Workshop Objectives:

     

    ·         State what customer service means in relation to all your customers, both internal and external

    ·         Recognize how your attitude affects customer service

    ·         Identify your customers’ needs

    ·         Use outstanding customer service to generate return business

    ·         Build good will through in-person customer service

    ·         Provide outstanding customer service over the phone

    ·         Connect with customers through online tools

    ·         Deal with difficult customers


    Call Center Training Workshop

    Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

    Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

    Workshop Objectives:

     

    ·         Define and understand call center strategies.

    ·         Identify different types of buying motivations.

    ·         Create SMART Goals.

    ·         Familiarize myself with strategies that sharpen effective communication.

    ·         Use proper phone etiquette.

    ·         Set benchmarks.


    Telephone Etiquette Workshop

    The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop. 

    With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

    Workshop Objectives

    ·         Recognize the different aspects of telephone language

    ·         Properly handle inbound/outbound calls

    ·         Know how to handle angry or rude callers

    ·         Learn to receive and send phone messages

    ·         Know different methods of employee training


    Employee Termination Processes Workshop


    Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

    With our Employee Termination workshop, your participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.


    Workshop Objectives:

    • Create employee performance plans

    • Identify employees who should be terminated

    • Establish effective termination meetings

    • Know the “Do’s” and “Don’ts” of firing an employee

    • Be able to conduct exit interviews


    Employee Recognition Workshop

    Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. 

    Through our Employee Recognition workshop your participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

     

    Workshop Objectives:

    ·         Assess the type of Employee Recognition Program(s) your company needs

    ·         Train leadership to recognize their employees

    ·         Know when and where recognition is needed

    ·         Construct a culture of recognition

    ·         Maintain an effective Employee Recognition Program


    Health and Wellness at Work Workshop

    A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace. 

    Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.

    Workshop Objectives:

    ·         Access Health and Wellness Program Needs

    ·         Plan a Health and Wellness Program

    ·         Implement a Health and Wellness Program

    ·         Maintain a Health and Wellness Program


    Employee Recruitment Workshop

    Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

    Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.

    Workshop Objectives:

     

    • Defining recruitment.
    • Understanding the selection process.
    • Recognizing the GROW model and how to set goals.
    • Preparing for the interview and question process.
    • Identifying and avoiding bias when making offers.
    • Discovering ways to retain talent and measure growth.

    Employee Onboarding Workshop

    Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market.

    Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

    Workshop Objectives:

     

    • Define onboarding.
    • Understanding the benefits and purpose of onboarding.
    • Recognize how to prepare for an onboarding program.
    • Identify ways to engage and follow up with employees.
    • Create expectations.
    • Discover the importance of resiliency and flexibility.

    Conducting Annual Employee Review s Workshop

     

    An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect. 

    With our Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

     

     

    Workshop Objectives:

    • Understand the process of conducting an annual review.
    • Determine the categories for an annual review.
    • Know the mistakes managers make during an annual review.
    • Understand the concept of pay for performance.
    • Know how to tie employee compensation to firm-wide returns.
    • Know the value of employee communication.
    • Gauge employees’ happiness.


    Body Language Basics Skills Workshop

    Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

    Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

     

    Workshop Objectives:

     

    • Define body language.
    • Understand the benefits and purpose of interpreting body language.
    • Learn to interpret basic body language movements.
    • Recognize common mistakes when interpreting body language.
    • Understand your own body language and what you are communicating.
    • Practice your body language skills.

    Anger Management Skills Workshop

    Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

    Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

     

    Workshop Objectives:

    ·         Understand anger dynamics in terms of the anger cycle and the fight and flight theory.

    ·         Know common anger myths and their factual refutations.

    ·         Know the helpful and unhelpful ways of dealing with anger.

    ·         Understand the difference between objective and subjective language.

    ·         Know tips in identifying the problem.

    ·         Express a feeling or position using I-messages.

    ·         Negotiation and solution-building.

    ·         Reflect on one’s hot buttons and personal anger dynamics.

    ·         Learn and practice de-escalation techniques.


    Conflict Resolution Workshop

    Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

    In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

     


    Workshop Objectives:

    ·         Understand what conflict and conflict resolution mean

    ·         Understand all six phases of the conflict resolution process

    ·         Understand the five main styles of conflict resolution

    ·         Be able to adapt the process for all types of conflicts

    ·         Be able to break out parts of the process and use those tools to prevent conflict

    ·         Be able to use basic communication tools, such as the agreement frame and open questions

    ·         Be able to use basic anger and stress management techniques